Privacy Policy

Last updated: 04.09.2024.

1. Introduction

Urban Vibe Zadar (“we”, “our”, or “us”), located at Josipa Jurja Strossmayera 7, 23000 Zadar, Croatia, is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

2. Data Controller

The data controller for your personal data is:

Katarina Groš
Urban Vibe Zadar
Josipa Jurja Strossmayera 7
23000 Zadar, Croatia
Email: urbanvibezadar@gmail.com

3. Personal Data We Collect

We may collect the following types of personal data:

Name
Contact information (email address, phone number, postal address)
Booking details (dates of stay, room preferences, special requests)
Payment information (credit card details, billing address)
Identification information (passport or ID card details, as required by local regulations)
Communication data (emails, messages, or phone calls with us)
Website usage data (IP address, browser type, pages visited)

4. How We Collect Your Data

We collect personal data through:

– Direct interactions (bookings, inquiries, communications)
– Our website and booking systems
– Third-party booking platforms (if applicable)

5. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

– To manage your booking and provide our services (Contract performance)
– To comply with legal obligations (Legal obligation)
– To improve our services and communicate with you about offers (Legitimate interests)
– To send marketing communications, with your consent (Consent)

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the GDPR, you have the following rights:

– Right to access your personal data
– Right to rectification of inaccurate data
– Right to erasure of your data (“right to be forgotten”)
– Right to restrict processing of your data
– Right to data portability
– Right to object to processing based on legitimate interests
– Right to withdraw consent at any time
– Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided in Section 2.

8. Data Sharing and Transfers

We may share your personal data with:

– Service providers (e.g., booking systems, payment processors)
– Legal authorities when required by law

We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies. For more information, please see our Cookie Policy [Insert link to Cookie Policy].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Urban Vibe Zadar
Attn: Data Protection
Josipa Jurja Strossmayera 7
23000 Zadar, Croatia
Email: urbanvibezadar@gmail.com